Tenders WA
NMHS202312544
Awarded Contract
New Telephony System Required for the Western Australian Poisons Information Centre
Supplier
VoIP Pty Ltd
Procurement Record
Local normalized record from the procurement corpus. External source portals may block direct access; this page preserves the record used by the dashboard.
Procurement Details
- Status
- Awarded Tender
- Value
- $153,307.00
- Category
- Telecommunications remote access unit - (100%) | Information Technology Broadcasting and Telecommunications
- Process
- Unknown
- Published
- 2024-07-17
- Closes
- 2024-02-09
- Contract Start
- 2024-07-26
- Contract End
- 2029-07-25
- Last Seen
- 2026-07-02T11:03:56.870Z
Description
The Western Australian Poisons Information Centre (WAPIC) provides expert phone advice on actual or suspected poisonings to health care professionals and members of the public in WA, SA and NT (at times, nationally). The service operates 14-20 hours/day, handling approximately 40,000 phone calls annually, 7 days/week, WAPIC co-operates with the three other Australian poisons information centres to provide a 24/7 national service. The current phone system does not meet the Australian Standard for Health Contract Centres (AS:5205:2019), specifically in terms of inability to record calls or respond to variable demand on the service. Further, the current system does not have functionality to all WAPIC staff to work from remote workspaces. Type of Work Goods and Services
Contact
- Name
- Unknown
- Unknown
- Phone
- Unknown
Source Evidence
- Source System
- Tenders WA
- Source Notice ID
- NMHS202312544
Attachments
No attachments captured for this record.