Department of Customer Service

Buyer drilldown for matched and adjacent supplier groups inside this organisation. Adjacent suppliers are scoped to the same buyer and categories found in the current market signal.

Source
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Matching Contracts40Grouped awards in this buyer
Matched Groups37Supplier groups directly matching the market signal
Adjacent Groups0Other supplier groups in the same buyer/category context

Matched Contracts

40 grouped contracts shown
buy NSW

Managed Print Services (MPS) across DCS Portfolio

1 winning supplier CANON AUSTRALIA Pty Ltd Department of Customer Service
Value$2,860,487.30
Renewal2030-06-17
CategoryOther
Published2025-07-02
1 source record and 1 winning supplier
buy NSW

Mantel Group for Azure Cloud Security Remediation

1 winning supplier Mantel Group Pty Ltd Department of Customer Service
Value$251,748.20
Renewal2025-10-31
CategoryOther
Published2025-06-26
1 source record and 1 winning supplier
buy NSW

Mobility Data and Dashboard for use across NSW Government

1 winning supplier LOCALIS TECHNOLOGIES AUSTRALIA Pty Ltd Department of Customer Service
Value$660,000.00
Renewal2026-06-17
CategoryOther
Published2025-06-26
1 source record and 1 winning supplier
buy NSW

DCS Identity and Access Management

1 winning supplier Baidam Solutions Pty Ltd Department of Customer Service
Value$80,783.97
Renewal2026-06-19
CategoryInformation and technology
Published2025-06-26
1 source record and 1 winning supplier
buy NSW

Quest Effect Security

1 winning supplier QUEST EFFECT Pty Ltd. Department of Customer Service
Value$364,651.16
Renewal2026-06-30
CategoryOther
Published2025-06-26
1 source record and 1 winning supplier
buy NSW

ServiceNow Maintenance and Support

1 winning supplier ND and Co Pty Ltd Department of Customer Service
Value$456,500.00
Renewal2026-06-30
CategoryInformation and technology
Published2025-06-13
1 source record and 1 winning supplier
buy NSW

Customer Sentiment Survey 2025-2028

1 winning supplier SEC Newgate Pty Ltd Department of Customer Service
Value$1,444,263.15
Renewal2028-05-02
CategoryProfessional Services (excl Consultancies)
Published2025-06-05
1 source record and 1 winning supplier
buy NSW

LastPass Teams Subscription

1 winning supplier Ethan Indigenous Pty Ltd Department of Customer Service
Value$3,326.40
Renewal2026-07-11
CategoryInformation and technology
Published2025-05-30
1 source record and 1 winning supplier
buy NSW

Active and Creative Kids Outcome and Economic Evaluation

1 winning supplier UNIVERSITY OF TECHNOLOGY SYDNEY Department of Customer Service
Value$377,038.20
Renewal2027-07-31
CategoryProfessional Services (excl Consultancies)
Published2025-05-23
1 source record and 1 winning supplier
buy NSW

Amazon Web Services for Cloud Services (Whole of Government Agreement)

1 winning supplier Amazon Web Services Department of Customer Service
Value$73,920,000.00
Renewal2028-04-30
CategoryInformation and technology
Published2025-05-08
1 source record and 1 winning supplier
buy NSW

Employee Assistance Program (EAP) Services Agreement

1 winning supplier PeopleSense Pty Ltd Department of Customer Service
Value$2,472,943.00
Renewal2028-02-17
CategoryProfessional Services (excl Consultancies)
Published2025-04-11
1 source record and 1 winning supplier
buy NSW

Records Management

1 winning supplier GRACE RECORDS MANAGEMENT Pty Ltd Department of Customer Service
Value$171,920.00
Renewal2028-04-01
CategoryOther
Published2025-03-28
1 source record and 1 winning supplier
buy NSW

Miro Whiteboarding Platform

1 winning supplier ServiceRocket Pty Ltd Department of Customer Service
Value$653,400.00
Renewal2028-02-21
CategoryOther
Published2025-03-27
1 source record and 1 winning supplier
buy NSW

Panaya License with Infosys

1 winning supplier Infosys Technologies Ltd Department of Customer Service
Value$385,752.40
Renewal2026-05-31
CategoryInformation and technology
Published2025-03-13
1 source record and 1 winning supplier
buy NSW

Dell XTREMIO G2 devices - Maintenance and Support

1 winning supplier IQ3 Pty Ltd Department of Customer Service
Value$242,217.80
Renewal2026-06-20
CategoryInformation and technology
Published2025-03-13
1 source record and 1 winning supplier
buy NSW

Annual subscription

1 winning supplier Data#3 Department of Customer Service
Value$249,192.76
Renewal2027-06-12
CategoryInformation and technology
Published2025-03-05
1 source record and 1 winning supplier
buy NSW

Objective ECM Software Support and Maintenance

1 winning supplier Objective Corporation Ltd Department of Customer Service
Value$521,643.10
Renewal2026-06-30
CategoryInformation and technology
Published2025-02-07
1 source record and 1 winning supplier
buy NSW

Supply the software flex credits required to provision virtualized Palo Alto firewalls for DCS.

1 winning supplier NTT Australia Pty Ltd Department of Customer Service
Value$638,501.56
Renewal2028-01-15
CategoryInformation and technology
Published2024-12-18
1 source record and 1 winning supplier
buy NSW

DCS-14214 | NetApp Software License and Support contract award | THE CANARY COMPANY PTY. LIMITED

1 winning supplier THE CANARY COMPANY Pty Ltd Department of Customer Service
Value$163,128.02
Renewal2026-11-30
CategoryInformation and technology
Published2024-12-17
1 source record and 1 winning supplier
buy NSW

EBSCO Host Subscription

1 winning supplier EBSCO INTERNATIONAL INC Department of Customer Service
Value$207,663.50
Renewal2026-11-30
CategoryInformation and technology
Published2024-12-12
1 source record and 1 winning supplier
buy NSW

Expense8 Management Solution

1 winning supplier Expense8 Pty Ltd Department of Customer Service
Value$317,687.70
Renewal2026-12-23
CategoryInformation and technology
Published2024-12-12
1 source record and 1 winning supplier
buy NSW

SAI Global Subscription

1 winning supplier SAI GLOBAL Pty Ltd Department of Customer Service
Value$249,001.06
Renewal2027-10-27
CategoryInformation and technology
Published2024-12-05
1 source record and 1 winning supplier
buy NSW

Master Fleet Management Services Agreement

1 winning supplier sgfleet Trade Advantage Department of Customer Service
Value$1,100,000.00
Renewal2031-06-30
CategoryVehicles
Published2024-12-05
1 source record and 1 winning supplier
buy NSW

Telco Expense Management

1 winning supplier TELERESULT Pty Ltd Department of Customer Service
Value$456,500.00
Renewal2026-09-30
CategoryInformation and technology
Published2024-11-08
1 source record and 1 winning supplier
buy NSW

Skyhigh Secure Web Gateway and Enterprise Care Plan

1 winning supplier Nueva Group Pty Ltd Department of Customer Service
Value$750,356.11
Renewal2027-10-22
CategoryInformation and technology
Published2024-10-21
1 source record and 1 winning supplier
buy NSW

Service NSW & DCS GitLab Product Licenses

1 winning supplier BURKE CYBERSECURITY CONSULTING Pty Ltd Department of Customer Service
Value$4,290,000.00
Renewal2026-10-07
CategoryInformation and technology
Published2024-10-10
1 source record and 1 winning supplier
buy NSW

Oracle Program Technical Support Services

1 winning supplier Oracle Department of Customer Service
Value$3,532,957.01
Renewal2027-06-21
CategoryInformation and technology
Published2024-09-12
1 source record and 1 winning supplier
buy NSW

TeamViewer Tensor Licence

1 winning supplier Aquion Pty Ltd Department of Customer Service
Value$293,830.15
Renewal2026-06-18
CategoryInformation and technology
Published2024-08-15
1 source record and 1 winning supplier
buy NSW

IBM Planning Analytics Support Services

1 winning supplier Cortell Australia Pty Ltd Department of Customer Service
Value$197,144.20
Renewal2026-06-30
CategoryInformation and technology
Published2024-08-08
1 source record and 1 winning supplier
buy NSW

Cyber Security Licence

1 winning supplier CSO GROUP Pty Ltd Department of Customer Service
Value$8,465,016.00
Renewal2026-06-30
CategoryInformation and technology
Published2024-06-27
1 source record and 1 winning supplier
buy NSW

Salesforce and MuleSoft licenses

1 winning supplier SFDC Australia Pty Ltd Department of Customer Service
Value$21,219,996.91
Renewal2028-06-30
CategoryInformation and technology
Published2024-06-27
1 source record and 1 winning supplier
buy NSW

Citrix Universal Premium software licenses

1 winning supplier CITRIX SYSTEMS ASIA PACIFIC Pty Ltd Department of Customer Service
Value$707,155.68
Renewal2027-03-29
CategoryInformation and technology
Published2024-06-07
1 source record and 1 winning supplier
buy NSW

Cloudflare Web Application Firewall (WAF) Licenses

1 winning supplier The Missing Link Network Integration Pty Ltd Department of Customer Service
Value$648,795.31
Renewal2027-04-04
CategoryInformation and technology
Published2024-04-29
1 source record and 1 winning supplier
  • The Missing Link Network Integration Pty LtdOpen record
buy NSW

SolarWinds Licenses Renewal and Consolidation

1 winning supplier Aquion Pty Ltd Department of Customer Service
Value$362,457.15
Renewal2027-03-27
CategoryInformation and technology
Published2024-04-19
1 source record and 1 winning supplier
buy NSW

Convene ICTA

1 winning supplier AZEUS Pty Ltd Department of Customer Service
Value$191,000.00
Renewal2026-06-30
CategoryInformation and technology
Published2023-12-15
1 source record and 1 winning supplier
buy NSW

VMWare licenses and maintenance Support Enterprise License Agreement, 2023-2026

1 winning supplier NTT Australia Pty Ltd Department of Customer Service
Value$702,303.71
Renewal2026-10-19
CategoryInformation and technology
Published2023-10-27
1 source record and 1 winning supplier
buy NSW

Amazon Connect Contact Centre for Support & Managed Services - 24 June 2023 - 23 June 2026

1 winning supplier Aztech Labs Pty Ltd Department of Customer Service
Value$186,780.00
Renewal2026-06-24
CategoryInformation and technology
Published2023-10-20
1 source record and 1 winning supplier
buy NSW

SailPoint Identity and Access Management Software Licenses

1 winning supplier Baidam Solutions Pty Ltd Department of Customer Service
Value$5,783,177.33
Renewal2026-09-09
CategoryInformation and technology
Published2023-09-22
1 source record and 1 winning supplier
buy NSW

Legal Subscription Services

1 winning supplier REED INTERNATIONAL BOOKS AUSTRALIA Pty Ltd Department of Customer Service
Value$1,598,850.00
Renewal2026-07-31
CategoryInformation and technology
Published2023-08-17
1 source record and 1 winning supplier
buy NSW

KellyOCG as the DCS Managed Service Provider (MSP)

1 winning supplier Kelly Outsourcing and Consulting Group Pty Ltd Department of Customer Service
Value$9,133,179.00
Renewal2026-07-01
CategoryProfessional Services (excl Consultancies)
Published2023-07-17
1 source record and 1 winning supplier
  • Kelly Outsourcing and Consulting Group Pty LtdOpen record

Matched Supplier Groups

SupplierMatching AwardsTotal AwardedNext RenewalEvidence TypeMatched EvidenceAdjacent Fields
Amazon Web Services1$73,920,000.002028-04-30UnknownUnknownInformation and technology
SFDC Australia Pty Ltd1$21,219,996.912028-06-30UnknownUnknownInformation and technology
Kelly Outsourcing and Consulting Group Pty Ltd1$9,133,179.002026-07-01UnknownUnknownProfessional Services (excl Consultancies)
CSO GROUP Pty Ltd1$8,465,016.002026-06-30UnknownUnknownInformation and technology
Baidam Solutions Pty Ltd2$5,863,961.302026-06-19UnknownUnknownInformation and technology
BURKE CYBERSECURITY CONSULTING Pty Ltd1$4,290,000.002026-10-07UnknownUnknownInformation and technology
Oracle1$3,532,957.012027-06-21UnknownUnknownInformation and technology
CANON AUSTRALIA Pty Ltd1$2,860,487.302030-06-17UnknownUnknownOther
PeopleSense Pty Ltd1$2,472,943.002028-02-17UnknownUnknownProfessional Services (excl Consultancies)
REED INTERNATIONAL BOOKS AUSTRALIA Pty Ltd1$1,598,850.002026-07-31UnknownUnknownInformation and technology
SEC Newgate Pty Ltd1$1,444,263.152028-05-02UnknownUnknownProfessional Services (excl Consultancies)
NTT Australia Pty Ltd2$1,340,805.272026-10-19UnknownUnknownInformation and technology
sgfleet Trade Advantage1$1,100,000.002031-06-30UnknownUnknownVehicles
Nueva Group Pty Ltd1$750,356.112027-10-22UnknownUnknownInformation and technology
CITRIX SYSTEMS ASIA PACIFIC Pty Ltd1$707,155.682027-03-29UnknownUnknownInformation and technology
LOCALIS TECHNOLOGIES AUSTRALIA Pty Ltd1$660,000.002026-06-17UnknownUnknownOther
Aquion Pty Ltd2$656,287.302026-06-18UnknownUnknownInformation and technology
ServiceRocket Pty Ltd1$653,400.002028-02-21UnknownUnknownOther
The Missing Link Network Integration Pty Ltd1$648,795.312027-04-04UnknownUnknownInformation and technology
Objective Corporation Ltd1$521,643.102026-06-30UnknownUnknownInformation and technology
ND and Co Pty Ltd1$456,500.002026-06-30UnknownUnknownInformation and technology
TELERESULT Pty Ltd1$456,500.002026-09-30UnknownUnknownInformation and technology
Infosys Technologies Ltd1$385,752.402026-05-31UnknownUnknownInformation and technology
UNIVERSITY OF TECHNOLOGY SYDNEY1$377,038.202027-07-31UnknownUnknownProfessional Services (excl Consultancies)
QUEST EFFECT Pty Ltd.1$364,651.162026-06-30UnknownUnknownOther
Expense8 Pty Ltd1$317,687.702026-12-23UnknownUnknownInformation and technology
Mantel Group Pty Ltd1$251,748.202025-10-31UnknownUnknownOther
Data#31$249,192.762027-06-12UnknownUnknownInformation and technology
SAI GLOBAL Pty Ltd1$249,001.062027-10-27UnknownUnknownInformation and technology
IQ3 Pty Ltd1$242,217.802026-06-20UnknownUnknownInformation and technology
EBSCO INTERNATIONAL INC1$207,663.502026-11-30UnknownUnknownInformation and technology
Cortell Australia Pty Ltd1$197,144.202026-06-30UnknownUnknownInformation and technology
AZEUS Pty Ltd1$191,000.002026-06-30UnknownUnknownInformation and technology
Aztech Labs Pty Ltd1$186,780.002026-06-24UnknownUnknownInformation and technology
GRACE RECORDS MANAGEMENT Pty Ltd1$171,920.002028-04-01UnknownUnknownOther
THE CANARY COMPANY Pty Ltd1$163,128.022026-11-30UnknownUnknownInformation and technology
Ethan Indigenous Pty Ltd1$3,326.402026-07-11UnknownUnknownInformation and technology

Adjacent Supplier Groups In This Buyer

No rows.

All Supplier Groups In This Buyer

SupplierMatching AwardsTotal AwardedNext RenewalLatest AwardAdjacent Fields
Amazon Web Services1$73,920,000.002028-04-302025-05-08Information and technology
SFDC Australia Pty Ltd1$21,219,996.912028-06-302024-06-27Information and technology
Kelly Outsourcing and Consulting Group Pty Ltd1$9,133,179.00Unknown2023-07-17Professional Services (excl Consultancies)
CSO GROUP Pty Ltd1$8,465,016.00Unknown2024-06-27Information and technology
Baidam Solutions Pty Ltd2$5,863,961.302026-09-092025-06-26Information and technology
BURKE CYBERSECURITY CONSULTING Pty Ltd1$4,290,000.002026-10-072024-10-10Information and technology
Oracle1$3,532,957.012027-06-212024-09-12Information and technology
CANON AUSTRALIA Pty Ltd1$2,860,487.302030-06-172025-07-02Other
PeopleSense Pty Ltd1$2,472,943.002028-02-172025-04-11Professional Services (excl Consultancies)
REED INTERNATIONAL BOOKS AUSTRALIA Pty Ltd1$1,598,850.002026-07-312023-08-17Information and technology
SEC Newgate Pty Ltd1$1,444,263.152028-05-022025-06-05Professional Services (excl Consultancies)
NTT Australia Pty Ltd2$1,340,805.272026-10-192024-12-18Information and technology
sgfleet Trade Advantage1$1,100,000.002031-06-302024-12-05Vehicles
Nueva Group Pty Ltd1$750,356.112027-10-222024-10-21Information and technology
CITRIX SYSTEMS ASIA PACIFIC Pty Ltd1$707,155.682027-03-292024-06-07Information and technology
LOCALIS TECHNOLOGIES AUSTRALIA Pty Ltd1$660,000.00Unknown2025-06-26Other
Aquion Pty Ltd2$656,287.302027-03-272024-08-15Information and technology
ServiceRocket Pty Ltd1$653,400.002028-02-212025-03-27Other
The Missing Link Network Integration Pty Ltd1$648,795.312027-04-042024-04-29Information and technology
Objective Corporation Ltd1$521,643.10Unknown2025-02-07Information and technology
ND and Co Pty Ltd1$456,500.00Unknown2025-06-13Information and technology
TELERESULT Pty Ltd1$456,500.002026-09-302024-11-08Information and technology
Infosys Technologies Ltd1$385,752.40Unknown2025-03-13Information and technology
UNIVERSITY OF TECHNOLOGY SYDNEY1$377,038.202027-07-312025-05-23Professional Services (excl Consultancies)
QUEST EFFECT Pty Ltd.1$364,651.16Unknown2025-06-26Other
Expense8 Pty Ltd1$317,687.702026-12-232024-12-12Information and technology
Mantel Group Pty Ltd1$251,748.20Unknown2025-06-26Other
Data#31$249,192.762027-06-122025-03-05Information and technology
SAI GLOBAL Pty Ltd1$249,001.062027-10-272024-12-05Information and technology
IQ3 Pty Ltd1$242,217.80Unknown2025-03-13Information and technology
EBSCO INTERNATIONAL INC1$207,663.502026-11-302024-12-12Information and technology
Cortell Australia Pty Ltd1$197,144.20Unknown2024-08-08Information and technology
AZEUS Pty Ltd1$191,000.00Unknown2023-12-15Information and technology
Aztech Labs Pty Ltd1$186,780.00Unknown2023-10-20Information and technology
GRACE RECORDS MANAGEMENT Pty Ltd1$171,920.002028-04-012025-03-28Other
THE CANARY COMPANY Pty Ltd1$163,128.022026-11-302024-12-17Information and technology
Ethan Indigenous Pty Ltd1$3,326.402026-07-112025-05-30Information and technology